Subscription Terms

These Subscription Terms supplement the Terms of Service. The checkout summary and any signed order identify the purchased plan, price, billing interval, and special terms. A signed order controls over conflicting public terms only to the extent of the conflict.

Each plan includes stated limits for active websites, pages audited during a calendar month, organization members, browser render units, history access, and features. One browser render unit is one URL rendered at one viewport; rendering the same URL at desktop and mobile uses two units.

Limits are account-wide, measured server-side, and may include completed, queued, or reserved work to prevent oversubscription. No usage overage fee applies unless a separate order or checkout disclosure expressly states the rate and Customer accepts it. When a limit is reached, new work may be blocked, queued, reduced, or require an upgrade.

Monthly allowances are not a promise that all capacity can be consumed instantaneously. We may apply documented concurrency, per-host crawl delay, job-size, queue-priority, safety, and abuse controls to protect Customer websites and shared service availability. These controls will not intentionally reduce the purchased monthly allowance, but work submitted near the end of a billing period may not complete before the period ends.

Monthly and annual subscriptions are billed in advance and renew automatically for the same interval until cancelled. Before purchase, checkout identifies the seller, plan, price, billing frequency, renewal behavior, and cancellation method. Annual pricing equals ten months of the equivalent monthly price unless a different amount is displayed and accepted.

Stripe processes payment information and recurring charges. Customer authorizes Stripe and Lancaster Solutions LLC to charge the selected payment method for subscription fees, taxes, and separately accepted charges.

Prices exclude taxes unless checkout states otherwise. Customer is responsible for sales, use, value-added, withholding, and similar taxes associated with the purchase, other than taxes based on our net income. Customer must provide accurate billing and exemption information.

Explorer is a no-charge plan and does not require a payment card. A promotional trial, if offered, will state its duration, included capacity, conversion terms, and cancellation deadline before billing information is collected. We will not convert a trial into a paid subscription without the consent required by law.

If payment fails, Stripe may retry according to the configured billing rules. The workspace may enter a limited grace or read-only state before paid entitlements are removed. Customer remains responsible for amounts due. We may suspend new audits, exports, integrations, or other paid operations while preserving reasonable access needed to update payment or export available data.

An upgrade may take effect immediately and may be prorated by Stripe. A downgrade normally takes effect at the next renewal unless checkout states otherwise. Before downgrading, Customer should reduce sites, users, schedules, and other resources above the new limits and export history or artifacts that may no longer be accessible.

A downgrade does not automatically delete Customer Data. We may archive or restrict access to records beyond the new plan's history window, subject to the Data Retention Policy.

We may change future subscription prices. A price increase for an existing subscription will not take effect before the next renewal following reasonable advance notice. Customer may cancel before the new price applies. Taxes and provider-required adjustments may change as allowed by law.

Customer may cancel through the Stripe customer portal or another equally simple method we provide. Cancellation stops future renewal charges when completed before the renewal is processed. Paid access generally continues through the end of the current paid period unless access is terminated for cause or law requires a different result.

Deleting a website, disabling an audit, or requesting workspace deletion does not cancel a Stripe subscription. Cancelling a subscription does not automatically delete Customer Data.

We and Stripe may send receipts, failed-payment notices, renewal or price-change notices, cancellation confirmations, and other transactional communications. Customer is responsible for keeping the billing contact and payment method current. We retain records of the checkout disclosure, accepted legal version, Stripe event identifiers, and subscription state as reasonably necessary for billing, disputes, and law.

Refunds and service credits are governed by the Refund and Cancellation Policy and any signed SLA. Customer should contact us before initiating a payment dispute so we can investigate, but this does not waive any lawful cardholder right.

After the paid period ends, the workspace may revert to a free, restricted, read-only, archived, or terminated state depending on current product behavior and the reason for termination. Customer remains responsible for exporting needed information before access changes. Data handling follows the Privacy Policy and Data Retention Policy.

Billing questions may be sent to clancaster@lancastersolutionsllc.com. Effective August 9, 2026.