Refund and Cancellation Policy

Cancellation through the billing portal prevents the next automatic renewal when completed before the renewal is processed. Deleting a website or requesting workspace deletion does not automatically cancel a Stripe subscription.

Except where required by law or expressly stated in a signed order, subscription charges are non-refundable after a paid period begins. Duplicate, unauthorised, or demonstrably erroneous charges should be reported within 30 days for investigation.

Credits or refunds tied to availability are governed by the applicable order or service-level agreement.

Customers should export required reports before paid access ends. Workspace data remains subject to the published retention policy and can be exported or scheduled for deletion through Account → Data and privacy.

• Assign an owner for implementing and reviewing the obligations described in Refund and Cancellation Policy.
• Map the policy to product settings, contracts, support procedures, data flows, records, and staff responsibilities.
• Keep the public language aligned with actual production behaviour and contracted commitments.
• Retain approval, effective-date, change-history, and customer-notice records.

• A material product, pricing, data-processing, security, vendor, or support change.
• A new jurisdiction, customer class, contract requirement, or regulatory obligation.
• An incident, complaint, audit finding, or operational exception that shows the published process is incomplete.
• A change that could create assigning work without scope, acceptance criteria, or a rollback path.