Refund and Cancellation Policy

Cancel through the Stripe customer portal available from the Asuruas billing area or contact clancaster@lancastersolutionsllc.com if the portal is unavailable. Cancellation is effective for future renewals when completed before the renewal charge is processed. We will not require a phone call to cancel an online subscription.

Unless access is terminated for cause, paid features generally remain available through the end of the already-paid period. Customer should export needed reports and data before that date. Cancellation does not itself delete the workspace.

Except where required by law, stated in a signed order, or covered below, monthly and annual subscription fees are non-refundable after the paid period begins, and we do not provide prorated refunds for unused time, reduced use, or voluntary cancellation.

Report a duplicate, unauthorized, or demonstrably incorrect charge within 30 days of the charge or as soon as reasonably possible. We will investigate using Stripe and Asuruas records and will correct confirmed errors. We may require identity, account, and payment verification.

A service interruption does not automatically create a refund right. A qualifying Customer may receive the service credit stated in an applicable signed Service Level Agreement. We may also issue a discretionary credit or refund when we determine it is fair and appropriate; doing so once does not require us to do so again.

Contact us promptly after an accidental plan or billing-interval selection. Before substantial use, renewal, or a prior refund request, we may choose to reverse or credit the transaction. This is discretionary unless law requires otherwise.

Tax refunds depend on applicable tax rules and Stripe processing. Promotional discounts and service credits have no cash value, are not transferable, and expire as stated. A refund may reduce or remove related credits and entitlements.

This policy does not limit cancellation, refund, cooling-off, chargeback, or other rights that cannot legally be waived. Where mandatory law conflicts with this policy, that law controls.

Send requests to clancaster@lancastersolutionsllc.com with the organization name, invoice or charge date, amount, and explanation. Do not send full card numbers or security codes. Effective August 9, 2026.